Shipping & Returns Policy
Shipping Information
All prints from Zeefeldt Photography are made to order and professionally printed by a premium photo lab in the United States. Once your order is placed, please allow 3-7 business days for production. After production, prints are carefully packaged and shipped via FedEx or USPS. Standard shipping within the United States typically takes an additional 3-7 business days for delivery. Shipping costs are calculated at checkout based on print size and destination. Free shipping is available on select promotions.
You will receive an email confirmation when your order is placed. If tracking information is available, it will be provided once your order ships.
Returns & Exchanges
Because every print is made to order specifically for you, we are unable to accept returns for change of mind, wrong size selection, or buyer's remorse. However, your satisfaction is important to us. If your print arrives damaged, defective, or if you received the wrong item, we will gladly provide a free replacement or a full refund at your choice.
To request a replacement or refund for a damaged or defective print, please contact us within 30 days of receiving your order. Email us at zeefeldtphotography@gmail.com with your order number and a photo of the issue. We will respond within 1-2 business days and arrange a replacement or refund promptly. You will not need to return the damaged item.
The 30-day window for reporting damage or defects begins on the date of delivery, ensuring you have enough time to inspect your print after it arrives.
Refund Processing
Approved refunds are processed within 5-7 business days and returned to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.
Contact Us
If you have any questions about shipping, returns, or your order, please reach out. We are happy to help.
Email: zeefeldtphotography@gmail.com
Website: www.zeefeldtphotography.com/contact